Terms & Conditions

Terms & Conditions – Shenbaa Foods

Effective Date: 1-Apr-2026
Website: shenbaa.com

Welcome to shenbaa.com, operated by Shenbaa Foods (“we”, “us”, “our”). By accessing or using this website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our website or services.

1. Business Information

Shenbaa Foods
 Door No. 5, N.S. Street,
 Sivakasi – 626123, Tamil Nadu, India
📧 Email: shenbaafoods@gmail.com
📞 Phone / WhatsApp: +91 94883 02743

2. Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years of age
• You are legally capable of entering into a binding contract under Indian law

3. Products & Services

• Shenbaa Foods offers edible oils and personal care products
• Product images are for illustration purposes only
• Slight variations in color, packaging, or quantity may occur due to production or display differences

4. Pricing & Payment

• All prices are listed in Indian Rupees (INR)
• Prices are inclusive/exclusive of taxes as displayed at checkout
• We reserve the right to change prices without prior notice
• Payment methods include online payment and Cash on Delivery (COD)

5. Order Acceptance

• Placing an order does not guarantee acceptance
• We reserve the right to cancel or refuse any orderdue to: 
  • Stock unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incomplete or incorrect information

6. Shipping, Returns & Refunds

All shipping, cancellation, return, and refund matters are governed by our Shipping & Return Policy, which forms an integral part of these Terms & Conditions.

Customers are advised to review the Shipping & Return Policy before placing an order.

7. Unboxing Video Requirement

For any claims related to:

• Damaged products
• Incorrect items
• Leakage or defects

A clear unboxing video recorded from opening the sealed package is mandatory. Claims without such evidence may not be accepted.

8. Non‑Returnable Products

Due to hygiene and safety concerns:

• Opened or used food and personal care products are non‑returnable
• Exceptions apply only in cases of damage or incorrect delivery

9. User Responsibilities

You agree to:

• Provide accurate and complete information
• Use the website only for lawful purposes
• Not misuse or attempt to disrupt the website or its services

10. Intellectual Property

• All content on shenbaa.com, including text, images, logos, and designs, is the property of Shenbaa Foods
• Unauthorized use, copying, or reproduction is strictly prohibited

11. Limitation of Liability

Shenbaa Foods shall not be liable for:

• Indirect or consequential damages
• Delays caused by courier partners
• Events beyond reasonable control (natural disasters, strikes, technical failures)

12. Indemnification

You agree to indemnify and hold Shenbaa Foods harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

13. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the content or practices of such external sites.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Sivakasi, Tamil Nadu.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be effective immediately upon publication on the website.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

📧 shenbaafoods@gmail.com
📞 +91 94883 02743